Privacy Policy

Prospect Hill Recovery & Wellness
Effective Date: January 31, 2025

Welcome to our Privacy Policy. We provide integrated care for individuals seeking recovery from substance use disorders and co-occurring mental health conditions, helping clients reclaim wholeness—mentally, physically, and spiritually.

This Privacy Policy explains how we collect, use, disclose, and secure information obtained through our website and digital services (the “Site”). The terms “Prospect Hill,” “we,” “us,” or “our” include Prospect Hill Recovery & Wellness and any affiliates, subsidiaries, and contracted partners. This Privacy Policy is part of and subject to our Terms of Use. Capitalized terms used and not defined here have the meaning set forth in those Terms.

The “Site” includes any website or online service operated by or on behalf of Prospect Hill in connection with delivering our programs, resources, or services.

“Personal Information” refers to any information that may be used—alone or in combination with other data—to identify, contact, or locate an individual, such as a name, email address, mailing address, or phone number.

THE SITE COLLECTS INFORMATION

Registration & Inquiry Forms

If you use the Site to submit an inquiry, complete a contact form, or request information about our programs, we may collect your name, phone number, email address, and any additional details you voluntarily submit.

Employment Applications

If you apply for a job through the Site, we may collect personal and professional information such as your resume, qualifications, employment history, and references.

Social Media Integration

If you connect with us via social media platforms (e.g., Facebook, Instagram), we may receive publicly available profile information such as your name, profile photo, location, and any information you have chosen to make public. We may also access additional details you permit via account integrations.

Communications with Us

When you contact us by phone, email, or social media, or through our Site, we may collect and retain any information you share in those communications. Please note that messages sent through the Site are not medical advice and do not establish a provider-patient relationship. Do not submit sensitive medical information through our website forms or social media channels.

Third-Party Data Sources

We may receive information about you from third-party sources and combine it with other information we collect to help personalize our services or improve your experience.

Location Data

If you enable location services on your device, or if your browser transmits location data, we may collect geographic location to help optimize your experience or direct you to the nearest services.

Cookies and Analytics

We and our third-party partners (such as analytics providers or ad platforms) use cookies, web beacons, and similar technologies to gather usage data. This includes IP addresses, browser type, device IDs, location, page views, and session information. We may use this data to understand how the Site is used, enhance functionality, or serve interest-based advertising.
You can manage cookie preferences in your browser settings. Our Site does not currently respond to Do Not Track (DNT) signals.

HOW WE USE YOUR INFORMATION

  • Service Delivery – To respond to inquiries, schedule assessments, and provide program information.

  • Internal Operations – For quality assurance, research, analytics, and system optimization.

  • Communications – To send administrative messages, respond to messages, and (if opted-in) send updates or newsletters.

  • Marketing – To deliver relevant content and ads, or to invite you to events or offerings we believe may interest you.

  • Compliance – To meet legal, regulatory, or HIPAA obligations related to healthcare operations and privacy.

You may opt out of marketing emails by clicking the unsubscribe link in any email you receive.

HOW WE SHARE INFORMATION

Service Providers

We may share your information with vendors who help us operate the Site, manage communications, or provide technical support—such as web hosts, analytics partners, or call center platforms. These third parties are required to safeguard your information and use it only to provide contracted services.

Advertising & Analytics Partners

We may share anonymized or de-identified data with platforms to help us run digital ads, evaluate campaign effectiveness, and improve outreach. You can opt out of targeted advertising via the Network Advertising Initiative or Digital Advertising Alliance.

Legal Disclosures

We may disclose your information if required by law, subpoena, court order, or to protect the rights, safety, or integrity of our users, staff, or systems.

Business Transitions

In the event of a merger, sale, acquisition, or restructuring, your data may be transferred in accordance with applicable laws.

With Your Consent

We may share your information with others if you provide express written consent.

INFORMATION SECURITY

We take appropriate technical and organizational precautions to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

This Site is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have received such data, we will delete it promptly.

INTERNATIONAL USERS

Our services are based in the United States. By accessing the Site from outside the U.S., you understand and consent to your information being processed and stored in the U.S., where privacy protections may differ from those in your home country.

LINKS TO OTHER SITES

The Site may link to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review the privacy policies of any site you visit outside of ours.

YOUR RIGHTS & CHOICES

You may request to:

  • Review or correct your personal information

  • Limit or revoke consent for communications

  • Request deletion of certain information

  • File a complaint about a privacy concern

To exercise these rights, please contact:
📧 michael@prospecthillrecovery.com
📞 +1 (866) 607-3268
📍 5A Prospect Hill, Frederiksted, St Croix 00840, U.S. Virgin Islands

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. When changes occur, we will revise the “Effective Date” above. Material changes may be communicated directly to users via email or Site notice.

NOTICE OF PRIVACY PRACTICES (HIPAA)

This section outlines how we use and disclose Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and federal law, including 42 CFR Part 2 for substance use disorder treatment.

Your Health Information Rights

You have the right to:

  • Access and request a copy of your medical records

  • Request amendments to your records

  • Limit certain uses or disclosures

  • Receive a list of certain disclosures

  • Request confidential communications

  • File a complaint if your rights are violated

How We May Use or Share Your PHI

Without your written consent, we may use your PHI for:

  • Treatment: Coordinating care with our clinical team or referral partners

  • Payment: Billing insurance or verifying coverage (with your signed authorization)

  • Operations: Quality improvement, audits, accreditation, and administrative activities

  • Legal Compliance: As required by law, public health authorities, or court order

  • Emergencies: When your life or another person’s safety is at risk

  • Business Associates: Third-party vendors under HIPAA-compliant agreements

  • Research, Public Health, and Oversight: As allowed by applicable law

We will never sell your PHI or use it for marketing purposes without your explicit, written consent.

Confidentiality of Substance Use Disorder Records

Records related to substance use treatment are protected by 42 CFR Part 2. We will not disclose information about your diagnosis, treatment, or referral for services unless:

  • You provide written consent

  • There is a valid court order

  • Disclosure is necessary for medical emergencies or internal quality assurance

Complaints & Contact

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation:

Privacy Officer
Prospect Hill Recovery & Wellness
📧 michael@prospecthillrecovery.com
📞 +1 (866) 607-3268
📍 5A Prospect Hill, Frederiksted, St Croix 00840, U.S. Virgin Islands

You may also contact the U.S. Department of Health and Human Services.

View Our HIPAA Notice of Privacy Practices

Please go to our HIPAA Notice of Privacy Practices page for more information.